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Privacy Policy
- Effective Date: 27/02/2024
Signature Windows & Doors (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data.
- How We Process Your Data
- Compliance with legal obligations.
- Pursuit of legitimate business interests (e.g., delivering and promoting our services).
- Establishment, exercise, or defence of legal claims.
- Your explicit consent for specific purposes.
- We retain personal data for up to six years, unless a shorter or longer period is legally required. Data is securely destroyed when no longer needed.
- Signature Windows & Doors Funding Scheme
Grant Eligibility Criteria
The scheme prioritises individuals in need on a first-come, first-served basis, including:
- Single-parent homeowners with disabled or critically ill children under 18.
- Employed or self-employed individuals.
- Eligibility may change as funding evolves, and we reserve the right to amend criteria at our discretion.
Notification of Qualification
- How We Use Your Information
We collect and use your data to:
- Provide the information or services you request.
- Contact you for marketing purposes (via email, phone, SMS, or post) where permitted.
- Tailor website content to your preferences.
- Follow up on inquiries or applications.
- We comply with Telephone Preference Service (TPS) regulations, and marketing preferences are reviewed every 28 days.
- Call and Communication Records
We may record telephone calls for training, monitoring, and evidentiary purposes. These records may be shared with legal or regulatory authorities in case of a dispute.
- Third-Party Data Sharing
- It is legally required.
- It is necessary to fulfil a service request.
- It is required for legal claims or regulatory compliance.
- Data Security
We implement physical, electronic, and managerial safeguards to protect your data from unauthorised access, disclosure, or loss.
- Data Security
We implement physical, electronic, and managerial safeguards to protect your data from unauthorised access, disclosure, or loss.
- External Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing any information.
- External Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing any information.
- External Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing any information.
- Your Rights
- Access your personal data (Subject Access Request - SAR).
- Rectify inaccuracies.
- Request erasure of your data.
- Request data portability (transfer of your information to another provider).
- To exercise these rights, email office@signaturewindows-doors.co.uk with your postcode, phone number, and email. We will:
- Respond to rectification/erasure requests within 3 working days.
- Process data portability requests within 7 working days.
- Handle SARs within the legal timeframe of one month.
- Opt-Out Policy
- To opt out of marketing communications, email office@signaturewindows-doors.co.ukwith your name, postcode, and phone number. Your request will be processed within 3 working day.
- Complaints Handling
- If you are dissatisfied with how we handle your data, contact us at office@signaturewindows-doors.co.ukWe aim to:
- Acknowledge complaints within 3 working days.
- Acknowledge complaints within 3 working days.
- If you remain unsatisfied, you can escalate your complaint to the Information Commissioner’s Office (ICO):
- ICO Contact Information
- Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Website: https://ico.org.uk/make-a-complaint/
